Privacy Policy

Last updated: 17 October 2026

Brighter Day Software Pty Ltd trading as Strata Reports AI ("we", "us", "our") operates Strata Reports AI. This policy explains how we manage your personal information when you use our website (https://www.strata-reports.ai), register for an account, or use our services ("Service").

1. Personal Information We Collect

We collect personal information you provide and information automatically collected when you interact with our Service. The types of personal information we collect include:

1.1 Information You Provide:

Account details: name, email address, and the account information you provide. Payment details are processed by Stripe; we use payment records to manage report credits.
Documents & reports: files you upload, extracted information, your corrections, and reports generated from those files. Strata records may include other people's personal information. You must have authority to provide them.
Support & communications: feedback, survey responses, correspondence with our support team.

1.2 Information Collected Automatically:

Device & usage data: IP address, device type, browser type, operating system, pages visited, timestamps, and referral source.
Cookies & similar technologies: to maintain your signed-in session and enable core account functionality.

1.3 Sensitive Information:

Uploaded strata records may contain sensitive personal information. Only upload information you are authorised to provide and that is necessary for the report. Contact support if you need help removing information from your account.

1.4 Service Providers:

Authentication and payment providers: account and payment status needed to provide access to the Service and purchased reports.
Document processors: extracted text and drafting results produced from the files you choose to upload.

2. Purposes of Collection and Use

We collect your personal information to:

Provide, operate, and improve the Service.
Manage your account, process per-report payments, and provide report credits.
Communicate with you about account-related matters, updates, and support.
Send marketing materials, newsletters, and promotional offers (you can opt out at any time).
Monitor and analyze usage to enhance user experience and platform performance.
Comply with legal and regulatory obligations.

Under the APPs, we will only use or disclose personal information for the primary purpose for which it was collected, for a related secondary purpose you would reasonably expect, or as otherwise permitted by law.

3. Disclosure of Personal Information

We may disclose personal information to:

Service providers: Cloudflare and Google Cloud (hosting and storage), Supabase (authentication), Mistral (document reading), OpenAI (AI-assisted drafting), Stripe (payments), and providers needed for email delivery and support. The information shared depends on the service being provided; document processors receive the content needed to read and draft your report.
Professional advisors: accountants, auditors, and legal advisors.
Regulatory bodies or law enforcement: where required or authorized by law.
Business transfers: in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations.

We use approved service providers for the functions described above. Your documents and reports are private to your account. Support has no standing access to them and requires recorded, case-specific consent for support access.

4. Cross-Border Disclosure

Your personal information may be stored and processed in Australia or any jurisdiction in which our service providers operate.

Before disclosing personal information overseas, we take reasonable steps to ensure the overseas recipient does not breach the APPs or a similar privacy standard.

5. Data Security

We implement appropriate technical, administrative, and physical measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

However, no security measures are completely foolproof. We encourage you to protect your account credentials and notify us immediately if you suspect any security breach.

6. Data Retention

Source documents are retained for 30 days and completed reports for 90 days. You can delete source documents and reports earlier; deletion is irreversible.

Account, payment and support records may be retained separately where needed to operate your account, meet legal obligations, resolve disputes or enforce agreements. Contact us to request access, correction or deletion of your personal information.

7. Accessing and Correcting Your Personal Information

Under the APPs, you have the right to request access to or correction of your personal information we hold.

To request access or correction, please contact us at support@strata-reports.ai. We will respond within a reasonable timeframe (usually within 30 days).

8. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with our Service anonymously or using a pseudonym, except where identification is required to create an account or process payments.

9. Marketing and Opt-Out

We may send you direct marketing communications about our products and services. You can opt out at any time by:

Clicking the unsubscribe link in marketing emails.
Contacting us at support@strata-reports.ai.

We do not charge a fee for processing opt-out requests.

10. Complaints and Contact Information

If you have any questions or concerns about our handling of your personal information, please contact us:

support@strata-reports.ai

If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or by posting a notice on our website. Continued use of the Service after notification constitutes acceptance of the updated policy.